Refund policy

Due to the nature of our products, refunds cannot be accepted on any items that are not still in their original packaging or have been opened and in a re-saleable condition as despatched.

To be eligible for a return, your item must be in the same condition that you received it. 

To start a return, you can contact us at totemwolfmcr@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at totemwolfmcr@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You must first discuss any returns with us prior to sending back. You must pay for the return postage. We will not be held responsible for any returns which do not arrive so we suggest once approved, sending via track and trace.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.